Terms of Service

These terms are between you (you, the customer) and [Registered legal entity name], ABN [ABN], trading as Launch Studios (we, us).

By placing an order or submitting a brief you accept these terms. If you are ordering for an agency or business, you confirm you are authorised to bind it.

We produce short-form video and image marketing assets — property reels, virtual staging, twilight conversions and related content — from photography and information you supply. We do not attend properties and we do not shoot original footage.

How the work is made. Our editors use modern motion and image tools, including AI-assisted techniques, to add camera movement, relighting and depth to still photography. Outputs are reviewed by a person before delivery. Virtual staging, twilight conversion and room concepts produce illustrative, digitally altered images that do not depict the property's actual current condition.

You must disclose alteration. Real estate advertising law and the Australian Consumer Law prohibit misleading representations about property. Where you publish digitally staged, relit or otherwise altered imagery we supply, you are responsible for labelling it appropriately (for example "digitally staged") and for complying with the advertising rules of your state or territory and of any portal you publish to.

This is the most important obligation in these terms. You warrant that:

• you own or are licensed to use every photograph, floor plan, logo, brand asset and piece of copy you send us, and you may sub-licence it to us for the purpose of producing your order;
• you have the property owner's and, where relevant, the occupant's consent to market the property;
• any identifiable person appearing in the material has consented to its use; and
• the material does not infringe anyone's intellectual property, privacy or other rights.

Property photography is usually owned by the photographer, not the agency that commissioned it. Please confirm your licence covers derivative works such as video before sending images.

You indemnify us against claims, losses and reasonable legal costs arising from material you supplied in breach of these warranties. We may refuse or stop work on any material we reasonably believe is unlicensed or unlawful.

• Your source material stays yours. You grant us a non-exclusive licence to use, reproduce and adapt it for the purpose of producing and delivering your order, and to keep a copy for the retention period in our Privacy Policy.
• Deliverables. On full payment, you receive a perpetual, worldwide, non-exclusive licence to use the finished files for marketing the property they were made for, and for your own business promotion — social media, portals, email, signage and your website. Music is licensed for that use as part of your order.
• Restrictions. The music licence does not permit you to extract or redistribute the music separately. You may not resell the deliverables as stock content.
• Our portfolio. Unless you tell us otherwise in writing before delivery, we may show finished work in our own portfolio and marketing.

Production begins when we have both your payment and a complete brief, including a usable listing URL or photography. Quoted turnaround times run from that point, not from payment alone.

• Starter — two cinematic reels (vertical and landscape) and enhanced hero stills, delivered within 48 hours.
• Professional — four cuts (vertical, landscape, square and story), twilight hero, enhanced still set, agent title card and one revision round, delivered within 24 hours.
• Agency — scope, turnaround and revisions as set out in your written agreement with us.

Turnaround targets assume the photography we receive is of usable quality and resolution. If it is not, we will tell you promptly and the clock pauses until we have workable material. Additional revisions beyond those included are quoted before we start them.

All prices are in Australian dollars (AUD). The price shown at checkout is the total charged; nothing is added afterwards.

Payment is taken in advance through Stripe. We do not see or store your card details. A receipt is issued on payment. Agency plans may be invoiced separately on agreed terms.

Cancellations and refunds are governed by our Refund Policy, which forms part of these terms and sets out your rights under the Australian Consumer Law.

You must not use our service for material that is unlawful, discriminatory, misleading, or that misrepresents a property. We may decline or terminate work that would put us in breach of the law, and will refund any unearned portion of the fee if we do.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be supplied with due care and skill, be fit for the purpose you told us about, and be delivered within a reasonable time.

For a major failure you are entitled to cancel the service and obtain a refund for the unused portion, or compensation for the reduction in value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time, and if it is not, to a refund.

Nothing in these terms excludes, restricts or modifies those rights.

Subject to section 9 and to the extent permitted by law, our total liability arising out of an order is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied, and in any case does not exceed the fee you paid for that order.

We are not liable for indirect or consequential loss, including lost sales, lost commission, lost listings or lost opportunity. We do not warrant that any marketing asset will produce a particular level of engagement, enquiry or sale price.

We treat unpublished listings, pricing strategy and campaign timing as confidential and will not disclose them except to the contractors producing your order.

Either of us may end an ongoing arrangement on reasonable written notice. We may suspend or terminate immediately if you breach these terms, particularly the warranties in section 3. Sections 3, 4, 9, 10 and 11 survive termination.

We may change these terms for future orders. The version that applies to your order is the one published when you placed it. We do not change the terms of an order after you have paid for it.

These terms are governed by the laws of [State or Territory], Australia, and both parties submit to the non-exclusive jurisdiction of its courts.

Questions about these terms: contact@launchstudio.com.au.