Privacy Policy

This policy applies to Launch Studios, a trading name of [Registered legal entity name], ABN [ABN], of [Registered business address, Australia] (we, us, our).

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.

We collect only what we need to quote, produce and deliver work:

• Contact details — your name, email address and the agency or business you represent, given through our enquiry form or during checkout.
• Property listing information — the listing URL you send us and the photography, copy and property details published on it.
• Brand materials — any logo file and brand colours you upload so deliverables can carry your branding.
• Order and payment records — what you bought, the amount, the currency and the Stripe payment identifier. We do not receive or store your card number, expiry or CVC; those go directly to Stripe.
• Technical information — a one-way hash of your IP address and your browser's user-agent string, kept to rate-limit our enquiry form and to detect abuse. We do not store the IP address itself.
• Correspondence — the content of emails and messages you send us.

We do not collect sensitive information as defined in the Privacy Act, and we ask that you do not send it to us. We do not knowingly collect information from children.

• To reply to your enquiry and prepare a sample or quote.
• To take payment, issue receipts and keep the tax records the law requires.
• To produce, revise and deliver the video and image work you have ordered.
• To contact you about your order — including confirmations, delivery and questions about your brief.
• To protect the service from spam, fraud and abuse.

We do not sell personal information, and we do not use your details for marketing unrelated to the work you asked us about.

When you send us a listing URL or upload images, we work from that material to produce your reel. You are responsible for holding the rights to it — see our Terms of Service. Property photography frequently belongs to the photographer rather than the agency, and images may show people or identifiable private property. Please do not send us material you are not licensed to use.

We disclose personal information only to the service providers that make the business run, and only so far as they need it:

• Stripe — payment processing. Stripe handles your card details directly under its own privacy policy and may store and process data in the United States and Ireland.
• Resend — transactional email delivery. Message content and recipient addresses are processed in the United States.
• Our hosting provider — [Hosting provider and region], which stores the database and uploaded files.
• Our editors and contractors, who access your brief and source material solely to produce your order.

Overseas disclosure (APP 8). Because Stripe and Resend process data in the United States and Europe, some of your personal information is disclosed overseas. We take reasonable steps to ensure these recipients handle it consistently with the APPs, but by using the service you acknowledge that overseas recipients may not be subject to Australian privacy law.

We will otherwise disclose information only where you consent, or where we are required or authorised by law.

Order and enquiry records are stored in a database that is not publicly reachable. Uploaded logos are stored outside the public web root under generated filenames and are readable only by an authenticated staff session. Access to the administration dashboard is password-protected, and session cookies are signed and HTTP-only.

No system is perfectly secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

• Enquiries that do not become orders — kept for up to [12 months], then deleted.
• Order and payment records — kept for five years after the transaction, as required by Australian taxation law.
• Source material and deliverables — kept for [12 months] after delivery so we can re-supply files, then deleted unless you ask us to keep them.

This site does not use advertising or tracking cookies, and does not run third-party analytics. A signed, HTTP-only cookie is set only when a staff member signs in to the administration dashboard. Stripe sets its own cookies on its hosted checkout page, which is governed by Stripe's privacy policy.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email contact@launchstudio.com.au. We will respond within 30 days. We may need to verify your identity first, and we will explain our reasons in writing if we cannot action a request.

If you believe we have mishandled your personal information, contact us first at contact@launchstudio.com.au and we will investigate and respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy as the service changes. The current version is always at this address and is dated at the top. Material changes affecting existing customers will be notified by email.